Walmart in India focuses far more on building and operating technology that powers its global business than on directly selling goods to consumers:
- Through a Global Capability Centre (GCC): Walmart operates in India mainly through Walmart Global Tech, which functions as its Global Capability Centre rather than a retail chain.
- Software and Platform Development: Indian teams build and manage Walmart’s global e-commerce platforms, mobile applications, and backend systems used worldwide.
- Artificial Intelligence and Automation: AI models for demand forecasting, inventory management, pricing, and recommendation systems are developed and improved in India.
- Data Analytics and Business Intelligence: Large-scale analysis of customer and supply-chain data helps Walmart make data-driven global business decisions.
- Cybersecurity and Risk Management: India-based teams handle cybersecurity operations, fraud detection, and protection of customer data across Walmart’s global network.
- Cloud and Digital Infrastructure: Design, scaling, and maintenance of cloud-based digital systems are carried out by Indian technology teams.
- Innovation and R&D: Research, testing, and pilot projects on emerging technologies are conducted in India, with solutions deployed globally.