1. About this policy
This Refund Policy explains when and how you can cancel a paid plan on Become IAS (www.becomeias.com) and get a refund. Become IAS is operated by Zinkpot Technologies, Jaipur, Rajasthan, India ("we", "us").
It applies to every purchase made on our website or app. By buying a paid plan, you agree to this policy along with our Terms of Use and Privacy Policy.
2. Free services and the Pro plan
Most of Become IAS is free: current affairs, daily MCQs, basic concepts, PYQs and a limited number of AI Mains evaluations. No payment is needed for these, so no refunds apply to them.
Become IAS Pro is our only paid plan:
| Item | Details |
|---|---|
| Price | ₹39 per month, including GST |
| Free trial | 7 days for new subscribers; you are not charged during the trial |
| Billing | Charged automatically every month (UPI Autopay, card or netbanking mandate) until you cancel |
| Cancellation | Anytime, from your account, with no cancellation fee |
We will send you a reminder 2 days before your free trial ends, and a receipt by email after every successful charge.
3. Cancelling your subscription
You can cancel anytime from Account → Subscription → Cancel, or by writing to doubts@becomeias.com from your registered email.
- During the free trial: cancel before the trial ends and you will not be charged at all.
- After a payment: your Pro access continues until the end of the month you have paid for. You will not be charged again.
- Autopay mandate: cancelling also stops your UPI Autopay or card mandate with our payment partner. You can also revoke the mandate from your UPI app or bank.
- After cancellation: your account moves back to the free plan. Your saved answers and progress stay in your account.
4. When you can get a refund?
Because Pro is a low-cost monthly plan with a free trial, a month that has started is generally not refundable. We will give a full refund of that month's charge in these cases:
- You were charged after you had already cancelled.
- You were charged twice for the same month, or charged a wrong amount.
- Money was debited but Pro was not activated on your account.
- A technical problem on our side stopped you from using Pro features for more than 72 hours in a row, and we could not fix it.
- You were charged at the end of the free trial and you write to us within 48 hours of that charge, without having used Pro features after the trial ended.
We will not give refunds:
- for part of a month after you cancel (your access continues until the month ends instead), because you did not use the plan, forgot to cancel (except case 5), or changed your mind after using Pro features;
- for problems caused by your own device, internet connection or incorrect account details;
- if your account is suspended for breaking our Terms of Use, such as sharing your account or misusing the AI evaluator.
5. How to request a refund?
Email doubts@becomeias.com from your registered email within 7 days of the charge (48 hours for case 5 above), with:
- your name and registered email or mobile number;
- the date and amount of the charge;
- the transaction ID or UPI reference number;
- a short reason for the request. We do not give refunds in cash or to a different account.
6. Failed payments, changes and contact
Failed or pending payments: if money is debited but the payment fails, your bank or our payment partner usually reverses it automatically within 5 to 7 working days. If it has not come back by then, write to us with the transaction ID and we will help.
Changes to this policy: we may update this policy from time to time. The latest version will always be on this page with its date. Changes will not reduce your rights for a month you have already paid for.
7. Contact and grievances
- Refunds, billing and account help: doubts@becomeias.com
- General enquiries: contact@becomeias.com
- Phone / WhatsApp: +91 91163 31978 (Monday to Saturday, 10 AM to 6 PM)
This policy is governed by the laws of India, and courts in Jaipur, Rajasthan, will have jurisdiction.