NEW Hindustan Times
Fri 13 Nov 2026 08:30:07 PM
CCPA fines Ola ₹10 lakh for pre-ride tips, calls feature an unfair trade practice
SUMMARY
The Central Consumer Protection Authority (CCPA) fined Ola ₹10 lakh for implementing a pre-ride tipping feature, deeming it an unfair trade practice. CCPA found that prompting passengers to tip drivers before the ride begins could influence service quality, create pressure on consumers, and manipulate ride allocation. The authority ruled this practice violated consumer rights under the Consumer Protection Act, 2019, as it misled users into believing tips were necessary for better service.
Relevant For:
Prelims
Current Affairs
Focus Area
Unfair trade practice
Gig Economy
Consumer court
Related